User Learning, Training Resources & Qualtrics Support,

How to Seek Support on Qualtrics 

Qualtrics users seeking support will be required to login to the Support Center in order to submit a ticket to Qualtrics Support.

When accessing the Support Center users will be given the opportunity to login with their Qualtrics account credentials. After logging in, the support process will remain unchanged.

Please note: that the Qualtrics Support team will only be able to provide support for the account that the user used to authenticate into the Support Center to submit a ticket.

  • If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Center by clicking “Can’t login or Don’t Have an Account?” on the Support Center login screen, through which they will be able to request support.
  • Due to the lack of security protocol involved with this method, the Limited Support Center is only used for login issues and account creation issues.

If you have questions about how to use Qualtrics, you may contact their support team:

Hours of Operation:
Friday 6:00 pm
Saturday 9:00 am to 5:00 pm
Sunday 3:00 pm

Phone: 1 (800) 340-9194

E-mail: support@qualtrics.com

External Links to Additional Qualtrics Resources

  • Qualtrics Base Camp
    Please click this pdf for more information.
    Their website can also be accessd here at Experience Base Camp
  • Survey Platform
    Qualtrics has many resources to help get you started in the process. These resources can be found here

    • Survey Platform and Learn Qualtrics in 5 Steps are starting points to help users: construct surveys; distribute them to your respondents; report on your results etc.
  • Webinars
    Qualtrics also offers webinars are a series of topics in order to help further your understanding these can be accessed here 
  • Research Success Kit
    This kit contains researcher-produced content and templates to help you create impactful surveys.
    If you wish to access these please click here
  • Qualtrics Support
    The Qualtrics FAQ, troubleshooting tips and more information regarding qualtrics and the type of support you might need can be accessed here
  • Research Success Kit
    Researchers have created premade content and templates that can be used to help aid beginner researchers. If you wish to acesses those please click here

    York University’s Psychology department would like to have a list of current Qualtrics users who would like volunteer as a resource for beginners. If you would like to be included please contact Mihaela Stancescu via email at mihaelas@yorku.ca

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